Refund policy

At Alpha Eco, we want customers to have clear information about returns, exchanges, and refunds before placing an order.

Return Eligibility

Return requests are subject to our published return conditions and applicable consumer protection laws.

Return request period: [INSERT NUMBER OF DAYS AFTER DELIVERY]

For hygiene reasons, eligibility for returns of boxer briefs depends on the condition of the product and our return requirements.

Hygiene return rule: [CONFIRM WHETHER UNOPENED AND UNUSED UNDERWEAR MAY BE RETURNED, AND WHETHER OPENED OR WORN UNDERWEAR IS EXCLUDED]

Incorrect or Damaged Products

If you receive an incorrect, defective, or damaged item, contact us at support@healthier-gels.com with your order number, a description of the problem, and photographs where appropriate.

We will review the issue and provide an appropriate resolution in accordance with our policies and applicable law.

How to Request a Return

Please email support@healthier-gels.com with your order number and reason for the request.

Do not send products back without receiving return instructions.

Return Shipping Costs

[CONFIRM WHETHER RETURN SHIPPING IS FREE OR PAID BY THE CUSTOMER, AND WHO PAYS WHEN AN ITEM IS INCORRECT OR DEFECTIVE]

Refunds

Approved refunds will be issued to the original payment method unless otherwise agreed or required by law.

Refund processing timeframe: [INSERT YOUR REFUND PROCESSING TIME]

Your payment provider may require additional time to reflect the refund.

Exchanges

[CONFIRM WHETHER SIZE EXCHANGES ARE AVAILABLE AND WHETHER EXCHANGE SHIPPING IS FREE]

Contact Us

Email: support@healthier-gels.com

Phone: +1 903-582-3788